Frequently Asked Questions
1. Can i change a size? Yes, you can, if you select wrong size, you need return the shoes back, and i will send the anther size, if we send you wrong size, we will send anther right size free, and you can keep the wrong size youself.
2. Shoes have glue? Yes, have little, but it\'s normal for all name brand shoes, shoes is not Art, it Does not affect the appearance and use of shoes, too much picky buyer do not order.
3. Shipping Method: Usually, we will send by free shipping, so the delivery time will take longer, usually 10-30 days, if you want more faster, please pay extra money for faster way.
1. Not receive package: if your package will end the protection times and package still not receive, send message to me directly, no dispute, i will extend the protection time and ask for detail tracking from post system.
2. Received package: for quailty problem, size problem, glue problem, accessories problem etc, please contact me directly, if the problem is from us, we will send your anther shoes or accessories free for you, no dispute.
Dispute can\'t help anything, Communication is always best way to solve a problem, if open dispute directly without contact seller first, all dispute will be refused directly.
1. Negative and Neutral: do not leave less 5 stars rating if you do not satisfy with the order, you can contact the seller, the seller will help you until you happy with the order, once you leave the bad rating, it\'s have no chance to modify and you will have no chance to get free shoes or VIP club.
2. Positive feedback: please only 5 stars for all parts, no less 4 stars please, and write the reviews with the shoes real pictures in the feedback, here is how to leave a feedback:
1. How to be VIP: save my store, leave 5 stars rating with my shoes real pictures in the feedback, then contact the seller to list you to VIP club.
2. VIP Benefit: if you are VIP, you can always have free fast shipping, discount and promotion gifts.
3. Attentions: dispute buyers or negative buyers can\'t be VIP club for 3 month.
Package and Duties
1. All shoes will send without boxes to avoid customs, if you need boxes, please contact the seller first and pay extra $3.
2. 98% package usually will pass customs very fast and easy, only 2% maybe need taxes, seller will not responsible for the buyers countries duties
1. Shipment: Usually your package will send in 1-3 days after your payment, and add valid tracking number to aliexpress, usually tracking number will update in 3 days after shipment.
2. Delivery: Usually free shipping and delivery takes little longer, but will be acceptable, if you want faster, please pay the extra shipping cost.